? support
how can we help?
Real humans, small team. Write to us below or at hello@pawwalk.app — we answer within 2 business days.
message sent!
Thank you — a real person will reply within 2 business days. (Demo note: this form is a preview; until launch, email hello@pawwalk.app directly.)
quick answers
Manage or cancel a subscription
Subscriptions are managed by the stores: on iPhone open Settings → your name → Subscriptions; on Android open Play Store → profile → Payments & subscriptions. Restore purchases from the app's parent area.
Does the app send anything to the internet?
No. The only network use is store purchases, handled by Apple or Google. Everything else — including your child's voice, progress, and journal — stays on the device. The full story is in the privacy policy.
Delete all data
Everything the game stores is on your device. Use the "delete all local data" button in the parent area, or uninstall the app. For anything else, email privacy@pawwalk.app.
The microphone isn't working
Check the OS setting: iPhone Settings → Privacy & Security → Microphone → Paw Walk; Android Settings → Apps → Paw Walk → Permissions. If permission is off, the game still works fully in tap mode.
For privacy requests you can also read the full privacy policy.